FAQ
Where do I enter my discount code?
At checkout, you'll see a "Discount code" field just before the payment step. Enter your code there, click "Apply," and your updated total will appear instantly.
What are the shipping costs?
We offer free shipping on all orders within the United States. No hidden fees or surprises at checkout. What you see is what you pay!
What is the processing time for an order?
All orders are processed within 1–3 business days. Please note that processing time does not include weekends or public holidays.
How long does delivery take?
Once your order has been processed (1–3 business days), shipping typically takes 7–11 business days, so most orders arrive within 8–14 business days of purchase.
How can I track my order?
As soon as your order ships, you'll receive a confirmation email containing your order number. You can check your delivery status at any time on our Track Order page by entering your order number.
How can I cancel my order?
Orders can be cancelled within 1 hour of being placed. Email us as soon as possible at support@lawsonreed-newyork.com. After that window, or once your order has shipped, you'll need to go through our returns process once it arrives.
What is the return policy?
We accept returns within 30 days of delivery. To be eligible, items must be unused, unwashed, and returned in their original condition with all tags and packaging intact. Please read our Return & Refund Policy carefully before initiating a return.
Are there any exceptions to the return policy?
Yes, some exceptions apply, including partial refunds for used, damaged, or items not in their original condition.
What should I do if my order arrives damaged?
Please email us at support@lawsonreed-newyork.com within 48 hours of delivery with your order number and a photo of the damaged item. We'll sort out a replacement or refund for you.
How can I get in contact if I have a problem with my order?
If you have any questions or issues with your order, please reach out via our Contact page. We'll do our best to get back to you as quickly as possible.





